One ticket covers it either way: what our bench can fix, we fix; what needs the manufacturer, we send on your behalf and manage until it is back in your hands.
We create your account or match the one you have.
Optional. It makes the diagnosis faster.
Files up to 90 MB each. Longer video? Put it on YouTube as Unlisted (or Public) and paste the link; private videos will not open for us.
Optional. Record 10 to 30 seconds of the problem (the crackle, the dropout, the hum) with your phone or laptop mic.
Please don't upload student faces, names, or recordings unless needed for the diagnosis. Media is private; links expire.
One request can carry several items. Each gets its own line on the ticket and its own tag.
Connectors and cable are the usual parts. Your choice is saved on the ticket and on your account for next time.
No paid work starts before you approve the estimate. Duplicate submissions within 10 minutes are merged.