Checkout cages run on trust and labels. We give you the third thing: a Bench Report for every repair, serial-matched to your inventory, with approvers and locations that mirror how your department is set up.
No paid repair work starts before you approve the estimate. Purchase orders welcome.
Pick the item, describe the problem, add photos or a recording. About two minutes on a phone.
Ship it, request a Box Kit, schedule a pickup, or bring it in by appointment.
Read the Bench Report, hear the evidence, then approve, approve with a PO, decline, or ask.
Tested, labeled, shipped or held at will-call, with the report for your records.
Receiving, diagnosis, parts, manufacturer service when it is needed, QA, and packing happen inside these steps. You see a plain-language update, never a status code.
Cables, connectors, jacks, switches, battery doors, cold joints, cleaning, re-terminations: that is our bench. When a repair needs the manufacturer or their service center (board swaps, firmware-locked parts, warranty work), we pack it, send it on your behalf, chase it, test it when it comes back, and return it to you. Same ticket number, same contact, one invoice.
We tell you which path it is on the Bench Report, before you approve anything. Manufacturer service time and cost are passed through and shown as their own line.
Each building or program is a location with its own requesters, approvers, and billing contact. One account, many rooms.
Approve with a PO or on net terms. Invoices group by location and carry your account codes.
Import your asset list with serials. We track service history per unit and flag maintenance milestones before tech week.
Every Bench Report carries the evidence: intake photos, our findings, a recording from our bench when the problem is something you'd hear, and the test result. You approve from your phone. No billable work until you do.
See a full Bench Report| Item | Usual problem | What happens |
|---|---|---|
| Wireless systems | Input jacks, antennas, battery contacts, firmware mismatch | Bench test against your receiver, estimate, repair |
| Snakes, stage boxes, Cat5 runs | Dead channels, bad shells | Channel test, re-termination, labeled on return |
| Field recorders and mixers | Scratchy pots, dead inputs, power faults | Diagnosis, parts, Bench Report with readings |
| Cable inventory | Hundreds of mystery cables in bins | Bulk test and label service, bad ones tagged and pulled |
Import a CSV of your gear with serial numbers. We attach every repair to the unit, keep the history, and flag basic milestones: wireless battery contacts yearly, snake channel tests, cable retests every six months. Tech week stops being a surprise.
See how the gear list works
Pinouts, the XLR build, testing, and safety, written for crews working under supervision. Print it, tape it to the bench.
Get the guide