Most of the people running your sound are volunteers. We make the repair side simple: one person starts it from a phone, one person approves, and the report explains what happened in plain language.
No paid repair work starts before you approve the estimate. Purchase orders welcome.
Pick the item, describe the problem, add photos or a recording. About two minutes on a phone.
Ship it, request a Box Kit, schedule a pickup, or bring it in by appointment.
Read the Bench Report, hear the evidence, then approve, approve with a PO, decline, or ask.
Tested, labeled, shipped or held at will-call, with the report for your records.
Receiving, diagnosis, parts, manufacturer service when it is needed, QA, and packing happen inside these steps. You see a plain-language update, never a status code.
Cables, connectors, jacks, switches, battery doors, cold joints, cleaning, re-terminations: that is our bench. When a repair needs the manufacturer or their service center (board swaps, firmware-locked parts, warranty work), we pack it, send it on your behalf, chase it, test it when it comes back, and return it to you. Same ticket number, same contact, one invoice.
We tell you which path it is on the Bench Report, before you approve anything. Manufacturer service time and cost are passed through and shown as their own line.
Start a repair in two minutes on a phone. Photos and a short voice note are enough; we ask the follow-up questions.
Upload the exemption certificate during account setup. Approvals and billing go to the office, not the volunteer.
Every Bench Report says what we found, what we did, and what happens next, so the whole team understands it.
Every Bench Report carries the evidence: intake photos, our findings, a recording from our bench when the problem is something you'd hear, and the test result. You approve from your phone. No billable work until you do.
See a full Bench Report| Item | Usual problem | What happens |
|---|---|---|
| Handheld and headset wireless | Dropouts, dead battery contacts, broken headset booms | Bench test, repair, motion test |
| Choir and pulpit mics | Intermittent cables, broken XLR shells | Re-termination, tested and labeled |
| Snakes and stage boxes | One dead channel | Channel-by-channel test and repair |
| Mixers and powered speakers | Scratchy channels, input jack faults | Bench test, repair or referral, Bench Report |
Pinouts, the XLR build, testing, and safety, written for crews working under supervision. Print it, tape it to the bench.
Get the guide